Shipping Policy

Customer Service Email:  bassvictim.store@gmail.com

Shipping Information

Orders ship from Los Angeles, CA. Our current order processing time is approximately 3-5 business days for in-stock merchandise and 5-8 business weeks for pre-order items. 

We are unable to ship to P.O. Boxes. Please enter a valid physical address for shipping. 

We do not refund shipping costs for orders with invalid addresses / PO Boxes that are returned to us.

Note: Oversized items are subject to additional shipping/fees.

Pre-sale orders begin processing as soon as the item is in stock and fully received. This typically takes anywhere from 5-8 business weeks, though that is subject to change. 

International orders will be shipped via FedEx and will be delivered by the destination country’s postal service. International delivery times average 10-20 business days once shipped (please allow up to 5 days for order processing before the item ships), but will depend on the destination country and can be delayed in customs. 

Depending on the destination country, orders could take up to 4-6 weeks. Please be aware that we are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local customs office regarding import laws in advance, before ordering, if you suspect that your country bans any products.

The customer is responsible for all shipping charges for any international orders that are refused upon delivery.

Please note that oversized items or items that are heavier in weight may be restricted to delivery to the Continental US only due to international carrier restrictions. We apologize for this inconvenience, and are hoping to offer expanded services in the near future.

We do not offer reshipment, replacements or exchanges for international orders.

International Shipping Duties and Taxes

Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes.

Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.

Lost Items

Please contact the mail carrier you received your tracking information from if it appears that your package may be lost. If your package has been returned to us, please contact our Customer Service Team immediately. All reshipment fees are the responsibility of the customer. 

Returns/Exchanges 

We only replace items if they are defective or damaged. Our returns policy lasts 30 days. You have 30 days from receipt of the item to alert our Customer Service Team to any defects, damage or issue.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return label is created and provided through email correspondence, you have 15 days to return your item to us to be eligible for a replacement. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not returned in its original condition and/or is damaged or missing parts for reasons not due to our error will be ineligible for exchange.

To complete your exchange, we require a receipt or proof of purchase.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

There are certain situations where only partial refunds are granted (if applicable).

Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or Missing Refunds (If Applicable)
If you haven’t received a refund by the expected date, please contact your bank. In some instances, it may take additional time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact our Customer Service Team immediately.